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Return & Refund Policy

30 Day Money Back Guarantee:

We hope you love your purchase, but if for any reason you are not satisfied, you can return your item(s) for a refund within 30 days of delivery.

  • To be eligible for a return: Item(s) must be in brand new, unworn condition, not washed, dirty, have makeup stains, smell of smoke or perfume, or show any other signs of wear. We will not re-ship items sent to us that are ineligible for a return.
  • Returns will be refunded to the original payment method within 7-14 days minus a 20% restocking fee of the product price and original shipping charges (or actual shipping costs if a free shipping discount code was used).
  • You are responsible for the shipment of returning any items to us including return postage. Chummy Tees is not responsible if your return package is lost or damaged on its way back to us. We strongly recommend using a trackable package option so you can confirm delivery. If you did not use a tracking or delivery confirmation service and your package is not received by us, there is nothing we can do about it.
  • Orders that are returned to us undeliverable may be re-shipped after paying for the re-shipment costs or may be refunded at the customer's request. Our standard fees associated with refunds apply as mentioned above.

To initiate a return:
Mail the item(s) along with a note that includes your name, order number, email address used to place the order, or any other identifying information to:

Chummy Tees
RETURNS
18855 Microtronics Way
#C-1
Sonora, Ca 95370

 

Easy 30 Day Exchanges:

If you need a different style, size, or design, you can return your item(s) for an exchange within 30 days of delivery. 

  • To be eligible for an exchange: Item(s) must be in brand new, unworn condition, not washed, dirty, have makeup stains, smell of smoke or perfume, or show any other signs of wear. New items will only be shipped out after original items are received and approved.
  • You are responsible for the shipment of returning any items to us including return postage. Chummy Tees is not responsible if your return package is lost or damaged on its way back to us. We strongly recommend using a trackable package option so you can confirm delivery. If you did not use a tracking or delivery confirmation service and your package is not received by us, there is nothing we can do about it. We cannot re-ship items sent to us that are ineligible for an exchange.

 

To make an exchange, follow these 2 steps:


1.) Mail the item(s) along with a note that includes your name, email address used to place the order, order number, or any other identifying information to:

Chummy Tees
EXCHANGES
18855 Microtronics Way
#C-1
Sonora, Ca 95370


2.) Place a order for the new replacement item(s) using our "USEONLYFOREXCHANGES" discount code.

  • Use the code USEONLYFOREXCHANGES in checkout. This will reduce the total to the costs of making an exchange which include a 12% restocking fee along with any applicable shipping costs and taxes.
  • When ordering, you must use the same email address as from the original order.
  • The above code is to ONLY be used for exchanges and cannot be combined with other discounts or items you are not exchanging. All other orders will be cancelled. 
  • You may exchange as many items needing be exchanged, but may only exchange them one time. (e.g. no replacements for replacements) 

     

     

    Cancelling or modifying orders:

    • We can only cancel or modify orders if you contact us prior to the order being shipped and we confirm the changes can be made. We cannot guarantee any specific changes can be made prior to the order being shipped out.
    • Generally, the time in which we can make changes may be a couple hours or a couple days after an order is placed. You will receive a shipment confirmation email from us when your order has shipped and can no longer be modified.
    • There is a 12% restocking fee on all cancelled orders as we incur non-recoupable costs regardless of an order's fulfillment status.

    To modify or cancel an order, please contact us at contact@chummytees.com with the following:

    1. Details of your order so we can look it up. (E.g. order #, full name of person who placed the order)
    2. Briefly explain what you're wanting changed or cancelled.
    3. (If modifying an order) If we are unable to modify the order, would you like it cancelled or fulfilled as is? If you do not specify, we will choose.

       

       

      Problem with your order?

      • If a product you have received is damaged, defective or incorrect, contact us at contact@chummytees.com within 30 days of delivery so we can arrange replacements to be sent out and any returns to be collected at our expense.
      • Any concerns in regards to the items received need to be addressed prior to being worn or washed, and within 30 days of delivery.

       

      Size Chart:

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